By the early 2000s, BDAC had gained national recognition for its expertise in providing debt advice services. In 2011, BDAC’s Advice Manager acted a consultant for Bosnia’s first Debt Advice Centre. The following year a new ‘Secure and Warm’ partnership led by BDAC secured 3 year funding from Comic Relief to deliver money advice to older people.
In 2011, BDAC formed its Welfare Benefits Advice and Casework Service to respond to an increase in clients seeking help with benefit issues. The end of Legal Aid for Debt Advice in 2013 resulted in redundancies and organisational restructuring at the organisation. This change took place against a backdrop of wider challenges, including a global recession following the 2008 financial crisis, cuts to funding in the public and voluntary sectors, rising levels of personal debt, and Welfare Reforms. Despite the challenges faced, BDAC succeeded in securing new and extended funding streams and rebranded with a name change to more accurately reflect the organisation’s mission and service aims.
In February 2014, the refurbishment of the charity’s newly purchased premises at 1 Hide Market on West Street in the Old Market area of Bristol, was complete. The new premises with shop front included a remodelled reception, self-help area and facilities for disabled people to improve service accessibility. The move to 1 Hide Market and change of name from ‘Bristol Debt Advice Centre’ to ‘Talking Money’ were celebrated together at an event attended by Bristol’s Lord Mayor, Cllr. Frank Choudhury.
Today, Talking Money continues to see an unprecedented demand for its services, and staff work hard to provide expert advice and support for many people in the local communities served.